Eat Cheffie Vendor Agreement
This Vendor Agreement (“Agreement”) is between Eat Cheffie UK Limited (company registration number 15193851, registered office 71-75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom) (“Eat Cheffie”, “we”, “us”) and the food business that registers as a Vendor on the Eat Cheffie platform (“you”, “Vendor”).
By completing Vendor sign-up (including identity verification and, if you use a Storefront, connecting a payment account), you agree to this Agreement in addition to the Eat Cheffie Terms and Conditions of Use and Privacy Policy. Where this Agreement and the Terms and Conditions of Use conflict on a matter specific to Vendors, this Agreement takes precedence.
1. Definitions
In addition to the definitions in the Terms and Conditions of Use:
- “Customer” means a person who places an Order with you through Eat Cheffie.
- “Order” means a request placed by a Customer to purchase meals from you.
- “Storefront” means your optional public-facing page on the Site. Not all Vendors use a Storefront — some use Eat Cheffie only as a back-office tool for managing orders received through other channels (see section 3).
- “Commission” means the fee Eat Cheffie charges you on each Order, as set out in section 5.
- “Payout” means the transfer of Order proceeds, less Commission and processing fees, to your connected Stripe account.
- “Compliance Documents” means the identity, business and food-safety documents you provide during sign-up or afterward (proof of ID, council registration, food hygiene certificate, allergen awareness certificate).
- “Vendor Content” means your menu, meal descriptions, photographs, branding and any other material you upload to Eat Cheffie.
2. Eligibility and Registration
2.1.
You must be 18 or older and legally entitled to operate a food business in the UK.
2.2.
You must provide accurate, complete information during sign-up and keep it up to date, including your business details and Compliance Documents. You are not required to upload every possible Compliance Document to start using the platform, but you will not be able to request Storefront activation until the required steps (currently: adding meals, configuring delivery, connecting payment, and any other step Eat Cheffie designates from time to time) are complete and you have requested review.
2.3.
Eat Cheffie reviews and verifies Vendor accounts before activating a public Storefront. This review happens at Eat Cheffie’s discretion and Eat Cheffie does not commit to a maximum review time or to specific verification criteria. Eat Cheffie may decline to verify or activate a Vendor at its reasonable discretion, including where Compliance Documents are missing, inconsistent, or raise a food-safety concern. If you have requested review and would like an update, you can send a reminder through your account.
2.4.
Not every Vendor is required to activate a Storefront. You may use Eat Cheffie solely to manage orders you receive through other channels (WhatsApp, Instagram, phone, etc.), your menu, delivery calculations, and pricing tools, without ever taking orders directly through Eat Cheffie. Sections 5 (Fees), 7 (Orders and fulfilment) and 9 (Cancellations and refunds) of this Agreement apply only to Orders placed and paid for through your Storefront.
3. Your Food Business Obligations
3.1.
You are responsible for:
- holding a valid food business registration with your local authority and complying with UK food hygiene law at all times you use Eat Cheffie to sell food;
- the accuracy of your menu, including pricing, ingredients, and dietary/allergen information — in particular, complying with the Food Information (England) Regulations 2014 (and equivalent UK-wide legislation) on allergen labelling;
- the safe preparation, packaging, and handling of all food you sell;
- holding any other licence, registration or insurance required to operate your food business.
3.2.
You will provide Eat Cheffie with evidence of the above (your Compliance Documents) on request, and notify us promptly if any registration or certificate lapses, is suspended, or is revoked.
3.3.
Eat Cheffie is not a food business, does not prepare or handle food, and is not itself FSA-registered on that basis. Eat Cheffie provides the platform, payment facilitation, and business tools described in this Agreement; it does not review, inspect, or certify your food safety practices beyond checking that you have submitted the Compliance Documents requested at sign-up.
3.4.
As a supplementary check alongside the Compliance Documents you provide, Eat Cheffie may cross-reference your food hygiene rating against the Food Standards Agency’s public register.
3.5.
You are responsible for keeping your business’s details on the FSA register accurate and up to date under your own registration with them, and for notifying Eat Cheffie promptly if your rating changes, is placed under review, or is removed.
3.6.
The check described in 3.4 is a supplementary tool for Eat Cheffie’s own risk management, not a food safety inspection, certification, or approval of your business. It does not reduce, replace, or add to your responsibility for food safety under clause 3.1, and Eat Cheffie accepts no liability for a rating that is missing, out of date, or inaccurate through no fault of Eat Cheffie’s own process. Performing this check does not mean Eat Cheffie has undertaken to actively monitor your ongoing compliance beyond this specific, periodic cross-reference.
4. Using the Platform
4.1.
Menu. You add meals to your menu from the shared recipe library or create your own, and set your own prices.
4.2.
Delivery. You set your own delivery fee method (a manual fee per order, or automatic pricing by parcel weight), minimum order lead time, and (optionally) a daily order limit. You are responsible for delivering, or arranging delivery of, Orders in line with the delivery date and method shown to the Customer at the time of purchase.
4.3.
Order parsing tool.If you use the tool that converts a pasted customer message (from WhatsApp, Instagram or elsewhere) into a structured order, you confirm that you have a lawful basis to share that message with Eat Cheffie for that purpose — for example, because the Customer sent it to you directly to request an order. See the Privacy Policy, section 3.4, for how Eat Cheffie processes that data. You remain responsible for the accuracy of any order created this way before you confirm it.
4.4.
Availability. You control whether your kitchen is shown as available for new Orders and can take yourself offline at any time. Eat Cheffie does not guarantee you a minimum number of Orders.
5. Fees, Commission and Payment
5.1.
Eat Cheffie charges a Commission on each Order placed through your Storefront. Eat Cheffie is currently in beta and the Commission rate (including whether it varies by account tier — free, starter, or pro) has not yet been finalised. We will publish the applicable rate(s) here and communicate them to you directly before Commission is charged on your account.
5.2.
Card payment processing fees are charged separately by Stripe and are borne by you, not by Eat Cheffie or the Customer, except where stated otherwise.
5.3.
Payment for an Order is collected by Stripe and paid out to your connected Stripe account, less the Commission and processing fee, in line with Stripe’s standard payout schedule for connected accounts.
5.4.
Refunds are not yet a feature of the platform — this clause describes the policy that will apply once they are. If an Order is refunded, the Commission Eat Cheffie charged on that Order is not returned to you, since Eat Cheffie’s service (facilitating the Order and payment) was already provided. The card payment processing fee already charged by Stripe on that Order is also not refunded and is borne by you.
5.5.
You can see a breakdown of Commission and fees for each Order in your account.
6. Vendor Content and Intellectual Property
6.1.
You retain ownership of your Vendor Content. By uploading it, you grant Eat Cheffie a non-exclusive, royalty-free licence to display, reproduce and adapt (for example, resizing images) your Vendor Content on the Site and in related marketing, for as long as your account is active, and for a reasonable period afterward to wind down services and remove archived content.
6.2.
You confirm that you own or have the right to use everything you upload, and that it does not infringe anyone else’s rights.
7. Orders and Fulfilment
7.1.
You may accept or decline an Order (for example, if you are at capacity or an ingredient is unavailable). Eat Cheffie will notify the Customer if you decline an Order, and any payment taken will be refunded in full.
7.2.
Once you accept an Order, you are responsible for preparing and delivering it as described to the Customer, by the date and using the method shown at checkout.
7.3.
You are responsible for direct communication with the Customer about their Order where needed (for example, to confirm a delivery time or flag an issue), using the contact details provided with the Order.
8. Data Protection
8.1.
You will handle Customer data you receive through Eat Cheffie (name, contact details, delivery address, order details) only for the purpose of fulfilling that Customer’s Order, in line with data protection law.
8.2.
Where you use the order-parsing tool described in section 4.3, you are responsible for having a lawful basis for sharing that Customer’s message with Eat Cheffie.
8.3.
You will not use Customer data for any purpose other than fulfilling their Order and providing related support, unless the Customer has separately agreed (for example, opting in to your own marketing).
9. Cancellations and Refunds
9.1.
A Customer may cancel an Order and receive a full refund at any time before you accept it (i.e. while it is Pending or awaiting payment). Once you have accepted an Order (moved it to Confirmed or a later status), you are not required to accept a cancellation, but may agree to one at your discretion. This mirrors how comparable platforms (Deliveroo, Uber Eats) handle cancellations — the cutoff is your acceptance of the Order, not a fixed time window before the scheduled delivery date.
9.2.
If you decline an Order, or are unable to fulfil one you have already accepted, the Customer will be refunded in full. As set out in section 5.4, Eat Cheffie’s Commission and Stripe’s processing fee are not returned to you in these circumstances. You are able to deactivate a meal on your menu at any time to stop it being ordered — for example, if you have run out of an ingredient — and are expected to keep your menu’s availability up to date so that Orders are not accepted for meals you cannot fulfil.
9.3.
If a Customer reports that an Order was late, incorrect, damaged, or of unsatisfactory quality, you must respond to them directly and attempt to resolve it, including offering a partial or full refund where appropriate. If you and the Customer cannot resolve it between you, Eat Cheffie may step in to mediate and, where Eat Cheffie reasonably determines a refund is warranted, may process one and deduct the refunded amount from your current or future Payouts.
9.4.
Food safety complaints (including suspected food poisoning or an undeclared allergen) are treated separately from, and more seriously than, a standard quality complaint. You must cooperate fully and promptly with any investigation Eat Cheffie carries out, including providing information about ingredients, preparation, and your food safety records on request. Eat Cheffie may suspend your account immediately under section 10.3 while an investigation is ongoing, and may refund the affected Customer(s) without waiting for the investigation to conclude.
9.5.
The acceptance-based cutoff in 9.1 was chosen over a fixed time window before the scheduled delivery date because it matches how Deliveroo and Uber Eats structure cancellations, and does not require you to track a separate deadline alongside the Order’s status. It uses the Pending → Confirmed statuses already built into the product, so no new product feature is needed to enforce it.
10. Suspension and Termination
10.1.
You may stop using Eat Cheffie and close your account at any time. Closing your account does not cancel Orders already placed and accepted — you remain responsible for fulfilling them, or for agreeing cancellation directly with the affected Customers.
10.2.
Eat Cheffie may suspend your Storefront, restrict your account, or terminate this Agreement, with notice where reasonably practicable, if:
- you breach this Agreement or the Terms and Conditions of Use;
- a Compliance Document lapses, is found to be inaccurate, or is not provided when reasonably requested;
- we reasonably believe there is a food-safety risk to Customers; or
- required to do so by law or a Regulator.
10.3.
Eat Cheffie may suspend an account immediately, without notice, where there is a serious or urgent food-safety concern, as reasonably determined by Eat Cheffie. Where an account is suspended under this clause, any Orders already in progress will be cancelled and affected Customers refunded in full.
10.4.
On termination, any Payout owed to you for completed, non-refunded Orders will still be paid out in line with section 5, less any amount properly withheld in connection with a dispute, chargeback, or investigation.
11. Liability and Indemnity
11.1.
Indemnity.You will indemnify Eat Cheffie against any claim, loss, damage, cost or expense (including reasonable legal fees) arising from: (a) the food you prepare and sell, including any food safety incident, allergic reaction, or inaccurate allergen or dietary information; (b) your breach of this Agreement, the Terms and Conditions of Use, or any applicable law; (c) Vendor Content infringing a third party’s rights; or (d) your fulfilment, or failure to fulfil, an Order.
11.2.
Liability cap.Subject to clause 11.3, each party’s total liability to the other arising out of or in connection with this Agreement, in any 12-month period, is limited to the greater of £1,000 or the total Commission paid by you to Eat Cheffie in the 12 months before the claim arose.
11.3.
No limit on certain liability.Nothing in this Agreement limits or excludes either party’s liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be limited or excluded under UK law.
11.4.
Indirect loss. Neither party is liable to the other for indirect or consequential loss, or for loss of profits, revenue, business, or goodwill, except where that loss arises from a claim covered by the indemnity in clause 11.1.
12. Warranties and Disclaimers
12.1.
Eat Cheffie provides the platform on an “as available” basis and does not guarantee it will be uninterrupted or error-free.
12.2.
Eat Cheffie does not warrant or guarantee any particular volume of Orders, revenue, or business outcome from using the platform.
13. General
13.1.
Changes to this Agreement. Eat Cheffie may update this Agreement from time to time. We will give you reasonable notice of material changes. Continuing to use Eat Cheffie after a change takes effect means you accept it.
13.2.
Assignment. You may not transfer your rights or obligations under this Agreement without our consent. Eat Cheffie may assign this Agreement in connection with a sale or transfer of its business, as described in the Privacy Policy.
13.3.
Severability. If any part of this Agreement is found unenforceable, the rest continues to apply.
13.4.
Entire agreement. This Agreement, together with the Terms and Conditions of Use and Privacy Policy, is the entire agreement between you and Eat Cheffie in relation to your use of the platform as a Vendor.
13.5.
Governing law. This Agreement is governed by the law of England and Wales, and the courts of the United Kingdom have exclusive jurisdiction over any dispute arising from it.
13.6.
Notices. Notices to you may be given via your account or the email address you registered with. Notices to Eat Cheffie should be sent to support@eatcheffie.com.