Website Terms and Conditions of Use
Our Terms
1.
These Terms explain how you may use this website and the Eat Cheffie platform (the “Site”), which vendors and customers use free of charge to access (Eat Cheffie’s fees are described in section “The Eat Cheffie Marketplace” below).
2.
References in these Terms to the Site include www.eatcheffie.com and all associated subdomains and web pages.
3.
You should read these Terms carefully before using the Site.
4.
By accessing or using the Site or otherwise indicating your consent, you agree to be bound by these Terms and the documents referred to in them.
5.
If you do not agree with or accept any of these Terms, you should stop using the Site immediately.
6.
If you have any questions about the Site, please contact us at support@eatcheffie.com.
7.
Definitions:
a.
“Vendor” means an independent food business that has registered on the Site to manage and sell meals through Eat Cheffie.
b.
“Customer” means a person who places an order for meals through a Vendor’s storefront on the Site.
c.
“Order” means a request placed by a Customer to purchase meals from a Vendor through the Site.
d.
“Storefront” means a Vendor’s public-facing page on the Site, where it exists (not every Vendor uses this feature — see section “The Eat Cheffie Marketplace” below).
e.
“Content” means any text, images, video, audio, or other multimedia content, software, or other information or material submitted to or on the Site;
f.
“Terms” means these terms and conditions of use as updated from time to time;
g.
“Intellectual property rights” means rights such as copyright, trademarks, domain names, design rights, database rights, patents, and all other intellectual property rights of any kind whether or not they are registered or unregistered (anywhere in the world);
h.
“Unwanted Submission” has the meaning given to it in the section entitled “Submitting information to the Site”;
i.
“Privacy policy” means the policy (www.eatcheffie.com/privacy), which governs how we process any personal data collected from you;
j.
“Site” means the following websites and all associated subdomains and web pages: www.eatcheffie.com;
k.
“We, us or our” means Eat Cheffie UK Limited (company registration number 15193851, the registered office of which is at 71-75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom). References to us in these Terms also includes any group companies which we may have from time to time;
l.
“You or your” means the person accessing or using the Site or its Content, whether as a Vendor or a Customer.
20.
Food sold through the Site is prepared and sold by Vendors, who are independently regulated by their local authority’s Environmental Health / Food Standards Agency (“FSA”) registration for food hygiene at the premises where they prepare food. Eat Cheffie is not itself a food business and is not FSA-registered on that basis.
21.
Your use of the Site means that you must also comply (where applicable) with our:
a.
Privacy policy (www.eatcheffie.com/privacy)
b.
Any additional terms presented to you as a Vendor when you connect a payment account, upload compliance documents, or take other Vendor-specific actions.
24.
We reserve the right, at our sole discretion, to change, modify, add, or remove portions of these Terms, at any time. It is your responsibility to check these Terms periodically for changes. Your continued use of the Site following the posting of changes means you accept them.
Using the Site
1.
The Site is for your personal and non-exclusive use only (or, for Vendors, use in connection with your food business). As long as you comply with these Terms, Eat Cheffie UK Limited grants you a personal, non-exclusive, non-transferable, limited privilege to enter and use the Site.
2.
You may not use any “page-scraper”, “robot”, “spider”, “deep-link” or other automatic device, program, algorithm, or methodology, or any similar or equivalent manual process, to access, copy, acquire, or monitor any part of the Site, or in any way reproduce or circumvent the navigational structure or presentation of the Site or any Content, to obtain or attempt to obtain any materials, documents or information through any means not purposely made available through the Site.
3.
You may not attempt to gain unauthorised access to any part or feature of the Site, or any other systems or networks connected to the Site or to any of our servers, or to any of the services offered on or through the Site, by password “mining”, hacking or any other illegitimate means.
4.
You may not scan, probe, or test the vulnerability of the Site or any network connected to the Site, nor breach the security or authentication measures on the Site or any network connected to the Site.
5.
You may not reverse look-up, trace or seek to trace any information on any other user of or visitor to the Site to its source, or exploit the Site or any service made available by or through the Site to reveal any information other than your own, as provided for by the Site.
6.
You agree that you will not take any action that imposes an unreasonable or disproportionately large load on the infrastructure of the Site or our systems or networks.
7.
You agree not to use any device, software, or routine to interfere or attempt to interfere with the proper working of the Site or any transaction being conducted on the Site.
8.
You may not forge headers or otherwise manipulate identifiers to disguise the origin of any message you send through the Site. You may not impersonate any other individual or entity.
9.
You may not use the Site or any Content for any unlawful purpose, or to solicit the performance of any illegal activity or activity which infringes our rights or those of others.
10.
The Site is intended for use only by those who can access it from within the UK. If you access the Site from outside the UK, you are responsible for compliance with local laws where applicable.
11.
You are solely responsible for all costs and expenses you incur in relation to your use of the Site, and for keeping your password and account details confidential.
12.
Our services are not targeted towards, nor intended for use by, anyone under the age of 18. If you are under 18, you are not permitted to use the Site, whether as a Customer or a Vendor.
13.
We seek to make the Site as accessible as possible. If you have any difficulties using the Site, please contact us at support@eatcheffie.com.
14.
We may prevent or suspend your access to the Site if you do not comply with any part of these Terms, any terms or policies to which they refer, or any applicable law. For Vendors, this includes suspending a Storefront pending verification, or in response to a food-safety concern.
The Eat Cheffie Marketplace
1.
Eat Cheffie operates a marketplace connecting Vendors with Customers. When a Vendor chooses to use a public Storefront, Customers can browse a Vendor’s meals, place an Order, and pay through the Site.
2.
The contract for the sale of food is between the Vendor and the Customer. Eat Cheffie is not the seller of the food and is not a party to that contract. Eat Cheffie provides the technology, payment facilitation, and related tools that make the transaction possible, and charges Vendors a commission for doing so.
3.
Vendors are responsible for: the accuracy of their menu and pricing, the safe preparation of food, accurate allergen and dietary information, holding any required food hygiene and business registrations, fulfilling Orders as described, and complying with all applicable food safety and consumer law, including the Food Information (England) Regulations and equivalent UK-wide allergen labelling requirements.
4.
Eat Cheffie is responsible for: providing the platform, processing payment through our payment processor (Stripe) and paying Vendors out (less our commission and any card processing fee), and providing the tools Vendors use to manage their menu, delivery, and orders.
5.
Cancellations, refunds and disputes.
a.
Most meals sold through Eat Cheffie are prepared fresh, to order. Because of this, they are generally exempt from the standard 14-day statutory cancellation right that applies to most online purchases under the Consumer Contracts Regulations 2013, which does not apply to goods made to your specification or liable to deteriorate rapidly.
b.
You can cancel an Order and receive a full refund at any time before a Vendor accepts it. Once a Vendor has accepted your Order, cancellation is at the Vendor’s discretion, since they may have already begun sourcing ingredients or preparing your food.
c.
If a Vendor declines your Order, or is unable to fulfil it, you will be refunded in full.
d.
If your Order arrives late, is significantly different from what you ordered, or is damaged or unsafe to eat, contact the Vendor directly in the first instance — the contract for your Order is with them, not with Eat Cheffie, and they are best placed to resolve it quickly. If you cannot resolve it with the Vendor, contact support@eatcheffie.com and we will help mediate.
e.
If you have a food safety concern (for example, suspected food poisoning or an undeclared allergen), contact support@eatcheffie.com immediately, in addition to the Vendor. We treat these reports seriously, will investigate, and may suspend a Vendor’s account while we do (see our Vendor Agreement).
f.
Nothing in this section affects your other statutory rights, including under the Consumer Rights Act 2015, to a repeat performance, price reduction, or refund where food you receive is not as described, not of satisfactory quality, or not fit for purpose.
12.
Delivery fees, minimum order lead times, and order limits are set by each Vendor individually and shown to the Customer before an Order is placed.
Ownership, Use and Intellectual Property Rights
1.
This Site and all intellectual property rights in it, including but not limited to any Content, are owned by us, our licensors, or both (as applicable). This means, for example, that we and they remain owners of them and free to use them as we and they see fit. This does not extend to Content a Vendor uploads about their own business (menu photos, descriptions, branding), which remains the Vendor’s own intellectual property, subject to a licence for us to display it on the Site as part of providing the service.
2.
Nothing in these Terms grants you any legal rights in the Site other than as necessary to enable you to lawfully access the Site as intended and authorized by us.
3.
Trade marks: The Eat Cheffie logo is our trademark. Other trademarks and trade names may also be used on this Site. The use of any trademarks on the Site is strictly prohibited unless you have our prior written permission.
Submitting Information to the Site
1.
While we try to make sure that the Site is secure, we cannot guarantee the security of any information that you supply to us. You should not submit any patentable ideas, advertising or marketing suggestions, prototypes, or other information you regard as confidential or commercially sensitive (“Unwanted Submissions”) to the Site outside of your normal use of the platform’s intended features.
2.
We may use any Unwanted Submissions as we see reasonably fit on a free-of-charge basis, and will not be legally responsible for keeping them confidential.
Accuracy of Information and Availability of the Site
1.
While we try to make sure that the Site is accurate, up-to-date and free from bugs, we cannot guarantee that it will be, or that it will be fit for any particular purpose. Any reliance you place on information on the Site (other than an Order itself) is at your own risk.
2.
We may suspend or terminate operation of the Site at any time as we see fit.
3.
You may have certain legal rights when using the Site, including as derived from the Consumer Rights Act 2015.
4.
General Content on the Site (as opposed to an Order or a Vendor’s menu) is provided for general information only and does not constitute technical, financial or legal advice.
5.
While we try to make sure that the Site is available for your use, we do not promise that the Site is available at all times nor do we promise uninterrupted use.
Hyperlinks and Third Party Sites
The Site may contain hyperlinks or references to third party websites. Any such hyperlinks are provided for your convenience only. We have no control over third party websites and accept no legal responsibility for their content. A hyperlink does not mean we endorse that third party’s website, products or services.
Events Beyond Our Control
We shall have no liability to you for any breach of these Terms caused by any event or circumstance beyond our reasonable control, including strikes, lock-outs or other industrial disputes; breakdown of systems or network access; or flood, fire, explosion or accident.
Rights of Third Parties
No one other than a party to these Terms has any right to enforce any of these Terms.
Disputes
1.
We will try to resolve any disputes or complaints you may have quickly and efficiently.
2.
If you are unhappy with us please contact us as soon as possible at support@eatcheffie.com.
3.
If a dispute relates to an Order itself (food quality, lateness, an incorrect item), please also contact the Vendor directly in the first instance, since the contract for that Order is between you and the Vendor.
4.
If you and we cannot resolve a dispute directly, we will let you know that we cannot settle it and consider the need for Alternative Dispute Resolution.
5.
If you want to take court proceedings, the courts of the United Kingdom will have exclusive jurisdiction in relation to these Terms, and relevant United Kingdom law will apply.
These Terms and Conditions of Use are up to date as of: 10 July 2026